Our Return Policy

Eligibility for Returns

  • We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery. Items must be in their original condition, free of any signs of wear, alterations, or stains. Please note that personalized, final sale, and intimate items are not eligible for return.

How to Start a Return

  • Email us at info@raapparel.store with your order number and reason for the return. We’ll guide you through the return process and provide you with a prepaid shipping label if applicable.

Refunds

  • Refunds are issued to the original payment method within 7-10 business days of receiving your returned items. You will receive an email confirmation once your refund has been processed. Please note that shipping fees are non-refundable.

Exchanges: Getting the Right Fit

Exchange Policy

  • If you need a different size, color, or style, we’re happy to offer an exchange. Just follow the return process outlined above, and let us know what item you’d like in exchange. We’ll ship your new item as soon as the return is received and processed.

Fast Exchanges

  • Need a new item quickly? You can place a new order for the desired item and return the original for a refund. This way, your new item arrives sooner, and you still receive a refund once your return is processed.

Common Return & Exchange Questions

Q: Are there any items that cannot be returned?

  • Yes, items marked as final sale, personalized products, and intimate apparel are not eligible for returns or exchanges. Please see the product page for specific return eligibility.

Q: How long does the return process take?

  • Once we receive your returned items, please allow 7-10 business days for processing. You’ll receive an email notification once your return is complete.

Q: Do I have to pay for return shipping?

  • For domestic returns, we provide a prepaid shipping label. International customers are responsible for return shipping costs.

Q: Can I return an item purchased with a discount or during a sale?

  • Yes, items purchased with discounts or during sales can be returned, but the refund will be based on the actual price paid at checkout.

Damaged or Defective Items

Received a Damaged Item?

  • We apologize if you receive a damaged or defective item. Please contact us at info@raapparel.store with photos and your order details within 7 days of delivery. We will provide a return label and replace the item as quickly as possible, ensuring you are completely satisfied.

International Returns

Returning from Outside Australia?

  • International returns are accepted within 30 days of delivery. Customers are responsible for shipping costs and any duties, taxes, or fees that may apply. We recommend using a trackable shipping method to ensure safe delivery of your return.

Customs Fees

  • Please note that customs fees and duties are non-refundable. If you are returning an item, you are responsible for these charges unless the item was damaged or defective upon arrival.

Need More Help?

We’re here to assist with any questions or concerns about your returns and exchanges. Don’t hesitate to reach out to our friendly team—we’re committed to making your experience with R.A. Apparel smooth and enjoyable.

  • Email: info@raapparel.store
  • Phone: +61 459 935 450
  • Live Chat: Available during business hours on our website.